To close your account, contact Player Services by phone, email, or chat. Any remaining balance is returned to you by check, mailed to your registered address within five business days.
If you no longer want to use your wagering account, Player Services can close it for you. This article explains how to request a closure and what happens to any money left in your account.
What you need to know
- To close your account, contact Player Services.
- Any remaining balance is returned to you by check, mailed to the registered address on your account within five business days of closing.
- Funds may be held longer if a deposit can still be reversed (for example, an ACH return or a chargeback), if there is suspected fraud or illegal activity, or if required by law.
How to close your account
- Contact Player Services between 9:00 a.m. and 10:00 p.m. ET:
- Phone: 1-877-774-7371
- Email: player.services@twinspires.com
- Chat: TwinSpires support chat
- Tell the agent you want to close your account.
Important details
- If you want a break from wagering rather than closing your account, you can request self-exclusion instead. See the related article below.