To change your account name, provide legal documents like a marriage certificate or court order. Address changes require verification through a third party and proof of residence if needed. Update address, email, phone, password, or PIN via "More" "My Account" and edit details. Usernames and account numbers cannot be changed once set.
Name change:
- In order to change the name on your account, you will need to provide legal documentation. Acceptable documents include: marriage certificate or legal document from the courts for reasons of name change other than marriage.
Address change:
- To change your address, you can chat with or call a Player Services Representative. We run all address changes through our 3rd party verification system. If the new address isn't a match, you will be required to provide proof of residence. Acceptable documents include: utility bill with service address same as residence, lease agreement, or voter registration. You can also change your address by pulling up the website on your browser. You can also update your address on the site as well. See below.
Address, Email Address or Phone Number
Click on "more" in the bottom right corner
- Select My Account
- Select the pencil next to the information you want to update
- Enter your new information in
- Click Save
Password or PIN #
Click on "more" in the bottom right corner
- Select My Account
- Select the pencil next to the information you want to update
- Enter your new information in
- Click Save
Username or Account #:
- Usernames cannot be changed. Once you have set up a username at registration, that is the username that will remain with your account. You cannot set up a new account so that you have a desired username.
- Account numbers are assigned in sequence to every account as registrations are completed. These cannot be changed.