An account can be locked due to entering an invalid password multiple times. To resolve this, you can use the forgotten password link on the sign-in page to reset your password via email. If unsuccessful, contact Player Services through chat by clicking the "Help" button, typing "locked account," and starting a chat, or reach them via email at player.services@Twinspires.com, or phone at 877-774-7371. Support is available 24/7, with live agents from 9:00 am to 10:00 pm EST, seven days a week.
An account can be locked for a few reasons; the most common being an invalid password being entered several times.
This security lock will clear if you use the forgotten password link on the sign-in page. Answer a few questions and an email with a password reset link will be sent to the email displayed. If that doesn’t work, to unlock your account, you will need to contact Player Services via::
Chat:
- To begin, click the "Help" button in the bottom right.
- Type in locked account and click "enter"/ "go".
- You can click on the chat button at the bottom of this page.
- Once you click on "chat", please fill out the information and click "Start Chat"
Email:
You can reach us at player.services@Twinspires.com
Phone:
Please contact us at 877-774-7371.
Our Support Portal and Help Desk is available for you 24/7. Live Agents are available 7 days a week, from 9:00 am EST until 10:00 PM, EST.