Our hours of operation are 9:00am - 10:00pm EDT. We can be reached during those hours by:
- Chat: Accessed by clicking on the Chat Icon located by hovering your mouse over Support, then clicking Chat.(desktop/laptop) Mobile site: Click the 3 bars, tap the “ + “ next to support and select Chat.
- Phone: Player Services @ 877-774-7371
- Email: player.services@twinspires.com
- Fax: 859-223-9141
- Mail:
- For Regular Deliveries, please mail to:
- Attn: Player Services
PO Box 8510
Lexington, KY 40533 - For Overnight Deliveries, please mail to:
- Attn: Player Services
801 Corporate Drive, Suite 200
Lexington, KY 40503