To change the name on your account, legal documentation such as a marriage certificate is required. Address changes can be made through your account, but may require proof of residence if not verified. Email, phone number, password, or PIN updates can be done by selecting "Account Profile" and editing the information. Usernames and account numbers cannot be changed once set.
Name change:
- In order to change the name on your account, you will need to provide legal documentation. Acceptable documents include: marriage certificate or legal document from the courts for reasons of name change other than marriage.
Address change:
- To change your address, you can access this is your account.
- Click the 3 bars on the upper left
- Select Account
- Select Account Profile
- Select the pencil next to the information you want to update
- Enter your new information in
- Click Save
- . We run all address changes through our 3rd party verification system. If the new address isn't a match, you will be required to provide proof of residence. Acceptable documents include: utility bill with service address same as residence, lease agreement, or voter registration.
Email Address or Phone Number
Click the 3 bars on the upper left
- Select Account
- Select Account Profile
- Select the pencil next to the information you want to update
- Enter your new information in
- Click Save
Password or PIN #
Click the 3 bars on the upper left
- Select Account
- Select Account Profile
- Select the pencil next to the information you want to update
- Enter your new information in
- Click Save
Username or Account #:
- Usernames cannot be changed. Once you have set up a username at registration, that is the username that will remain with your account. You cannot set up a new account so that you have a desired username.
- Account numbers are assigned in sequence to every account as registrations are completed. These cannot be changed.