If your information is verified during registration, your account is created and you are logged in automatically. If verification fails, you must upload documents for manual review, which may take longer during high-volume times. Ensure your name, birthdate, last four SSN digits, and address are accurate. For help, contact Player Services via phone, email, or chat.
If your information is successfully verified during registration, your account will be created immediately. You will be automatically logged in using the username and password you set during signup.
If we are unable to electronically verify your identity or residence, you will be prompted to upload documents for manual review. These submissions are processed in the order received. During high-volume periods, such as Kentucky Derby week, processing times may be longer.
Before resubmitting your registration, we recommend reviewing the information you entered to ensure accuracy.
The following details must be correct to open an account:
First and last name
Date of birth
Last four digits of your Social Security number
Current residential address
If you already have an account or need additional assistance, please contact Player Services using the contact information listed below.
Phone: (877)774-7371.
Email: player.services@twinspires.com
Chat: Chat Now!