If the TwinSpires app isn't working as expected on your phone or tablet, these steps can help you fix common issues.
What you need to know
- iPhone and iPad: Starting November 17, 2026, the TwinSpires iOS app requires iOS 17 or newer. The app won't work on iOS 16 or earlier.
- Android: The TwinSpires Android app requires Android 13 or newer. Older versions may not work as intended.
- Make sure your device's software is up to date and no updates are pending.
How to check your software version
iPhone or iPad
- Open Settings.
- Tap General.
- Tap About and find your iOS Version.
For more help, see Apple's guide: Find the software version on your iPhone or iPad.
Android
The location varies by device. It's usually in Settings under About phone or About device.
How to update your iPhone or iPad
- Open Settings.
- Tap General.
- Tap Software Update.
- Follow the prompts to download and install the update.
How to troubleshoot the app
Try these steps in order. Check whether the app works after each one.
- Connect to Wi-Fi, then try cellular data, and make sure you can reach other websites.
- Clear the app cache:
- Android: Go to Applications > TwinSpires > Storage > Clear cache.
- iPhone or iPad: Go to Settings > Apps > TwinSpires, then turn on the Clear Cache toggle.
- Restart your device.
- Uninstall the TwinSpires app, then reinstall it.
Important details
- If your iPhone or iPad can't update to iOS 17, the app won't work on that device. You can still wager at TwinSpires.com in your mobile browser.
- Both the iOS and Android apps stay in portrait view and don't rotate, except when you watch video in full screen.