General Statement
TwinSpires Sports and Casino has announced its decision to close operations in Tennessee. Therefore, we want to make you aware of some immediate changes coming to TwinSpires.
When will the site be closing down?
TwinSpires will stop accepting sports wagers in Tennessee on March 16, 2022. The site will be available until April 30, 2022 to allow funds to be withdrawn.
Funds still in accounts after April 30, 2022 will be returned to you at the current address on your account by check within 30 days.
Open wagers will continue to settle, and you will receive a check at the current address on your account within 30 days of settlement. If you need to update your address, please contact Player Services immediately.
Your Account
My Account is Locked. How do I unlock it?
An account can be locked for a few reasons, the most common being an invalid password entered several times.
This security lock will clear if you reset your password using the “Forgot Password” button on the sign-in page. Answer a few questions, and an email with a password reset link will be sent to the email displayed. If that doesn't work, to unlock your account, you will need to contact Player Services via:
Chat:
- To begin, click the "Support" button in the bottom right.
- You can click on the “Live chat” button at the bottom of this page.
- Once you click on "Live chat," please fill out the information listed on your account and click "Start Chat."
Email:
You can reach us at Contact@Twinspires.com
Phone:
Please get in touch with us at 877-774-7371.
Our Support Portal and Help Desk are open for you 24/7. Live Agents are available seven days a week, from 9:00 am ET until 6:00 pm ET.
Access to Closed/Timed-Out/Suspended Accounts?
If your account is locked for any of the reasons listed, you will need to contact Player Services via the options listed above.
What happens to my account information once the site is shut down?
TwinSpires is required to retain account information pursuant to applicable legal and regulatory requirements. Generally, we do not share your personal information with unaffiliated third parties expect for purposes of our business and marketing activities. If you would like to change your marketing preferences, you can do so here or by contacting Player Services. TwinSpires’ policies regarding maintenance and use of personal information can be found in full detail in the Privacy Policy.
Balances
How long will I have to withdraw?
The site will be available until April 30, 2022 to allow funds to be withdrawn.
Funds still in accounts after April 30, 2022 will be returned to you by check within 30 days.
Payment Details
How can I withdraw money from my account?
The site will be available until the April 30, 2022 to allow funds to be withdrawn. Funding options can be viewed by attempting to make a deposit or withdrawal by clicking on person icon and you will see options for depositing or withdrawing.
We offer several methods for easy withdrawal:
Online: To submit a withdrawal request from the main wagering page, click on the “My Account” icon in the top right hand corner of the site - it should look like a person in a small circle. From the list of options, select “My Funds” and then “Withdraw Funds.” Funds can be withdrawn via check mailed to the registered account holder's address on record and will be mailed within five to seven (5-7) business days of receiving the request. Funds can also be electronically transferred to your bank account via Online banking, PayPal, ACH, TwinSpires Prepaid Play+.
By Phone: Withdrawals may be requested via phone by calling our Player Services center 9:00am to 6:00 pm ET. Withdrawal requests can only be made by the account holder and upon verification of the account holder's identity. Withdrawal requests made via phone will be processed by check mailed to the registered account holder's address on record and will be mailed within five to seven (5-7) business days of receiving the request.
When is the last date I can deposit funds?
March 6, 2022 is the cut off point for depositing funds. Funding options can be viewed by attempting to make a deposit or withdrawal by clicking on "welcome username" and you will see options for depositing or withdrawing.
Can I add new payment methods to withdraw?
New payment methods cannot be added to your accounts after March 6, 2022. If you have issues withdrawing funds, please contact Player Services via:
Chat:
- To begin, click the "Support" button in the bottom right.
- You can click on the "Live chat" button at the bottom of this page.
- Once you click on "Live chat," please fill out the information listed on your account and click "Start Chat."
Email:
You can reach us at Contact@Twinspires.com
Phone:
Please get in touch with us at 877-774-7371.
Our Support Portal and Help Desk are open for you 24/7. Live Agents are available seven days a week, from 9:00 am ET until 6:00 pm ET.
What happens to the money I do not withdraw?
The site will be available until April 30, 2022 to allow funds to be withdrawn.
Funds still in accounts after April 30, 2022 will be returned to you by check within 30 days.
Promotions
Will I still be able to use Free Bets?
Yes - Free bets will be available until March 16, 2022 when we will stop accepting wagers.
Bets
When can I bet until?
Players will be able to wager until March 16, 2022. After March 16, 2022 the ability to wager will be removed from the site, but you can still access your account and future wagers until the April 30, 2022.
What will happen to my open bets?
Any open wagers will be settled as normal once the event has ended and you will receive a check within 30 days of settlement.
If you need to update your address, please contact Player Services immediately.
Players will have the ability to void or Cash Out open bets. The Cash Out feature is only available for eligible bets. If you wish to void a wager please contact Player Services. Please see below for more information on voiding and Cashing Out open bets.
Will there be an opportunity to Cash Out bets?
Yes - The ability to Cash Out will continue to be available on all eligible open bets.
How to access Cash Out?
The Cash Out label on the Betslip indicates if the betting market is available for Cash Out.
Once bet is placed, a “Cash Out” button is available both in the event page in line with the betting markets, as well as in the “My Open Bets” tab. 
When the bettor visits the bet history, a Cash Out option is provided there as well.
Is there an opportunity to void bets?
Yes - If you do not want to use the cash-out feature or it is not available, any future wagers that will settle after March 16, 2022 can be canceled by calling Players Services. Please get in touch with us at 877-774-7371.
Can I download/view my bet history?
This feature will be available until April 30, 2022 - You can click or tap on the "User/person" icon, then select "Account History." You can see your wagers for the current day or any date range you wish. Click on the start and end calendars to choose the date range you want to see. After this date you will need to contact Players services via:
Chat:
- To begin, click the "Support" button in the bottom right.
- You can click on the “Live chat" button at the bottom of this page.
- Once you click on "Live chat," please fill out the information listed on your account and click "Start Chat."
Email:
You can reach us at Contact@Twinspires.com
Phone:
Please get in touch with us at 877-774-7371.
Our Support Portal and Help Desk are open for you 24/7. Live Agents are available seven days a week, from 9:00 am ET until 6:00 pm ET.
W-2G Statement
How will I get my W-2G or win/loss statement for 2022?
TwinSpires will send you a statement using the details on your account if you trigger the qualifying criteria set out below:
- When will TwinSpires generate a W-2G and report it to the IRS?
- The reporting threshold for sports wagering and table games is 300-to-1 Odds and a $600 payout.
- The reporting threshold for slots and video poker is $1,200.
- When is there automatic withholding?
- The reporting threshold for sports wagering is 300-to-1 Odds and a $5,000 payout.
- Am I still responsible for paying income tax on gambling winners?
- You should consult with a tax professional regarding your tax questions. Just because your bets do not trigger a W-2G and IRS report by TwinSpires DOES NOT mean you're not responsible for paying taxes on certain winnings.
If you need to update your address, please contact Player Services immediately.