Self Exclusion is for players who would like help preventing them from gambling. It has been designed to allow players to close accounts and receive our support to prevent any further bets being placed.
If you feel you have a gambling problem and want to be PERMANENTLY excluded from using our website for wagering, please follow these steps:
Review the following webpage: https://www.twinspires.com/wager-responsibly
You must speak with a supervisor. Here's how to Contact Us:
- Phone: Player Services @ 877-774-7371
After speaking with a supervisor, a Permanent Exclusion Form can be mailed to your address on file.
New York Residents ONLY: You can click on the QR code below for New York State's voluntary self - exclusion program.
Or, visit the following site for further information and how to opt-in to the New York Voluntary Self Exclusion. https://www.gaming.ny.gov/gaming/index.php?ID=3
Our Support Portal and Help Desk is available for you 24/7. Live Agents are available 7 days a week, from 9:00 am EST until Midnight, EST.